AI consultingBusiness process servicesE-commerce operations
Operationsin formation.
Run by experts. Amplified by AI.
Nexlark Group helps US businesses implement AI, automate workflows and run Amazon and Shopify operations around the clock — thousands of small tasks, moving as one.
- Operating for US sellers since
- 2017
- Coverage, seven days a week
- 24/7
- Functions under one roof
- 6
- Accountable partner
- 1
You built the brand. We run the machine behind it.
A growing business runs on thousands of small tasks — tickets, listings, restocks, refunds, reports. Left alone, they scatter your team’s attention. Nexlark gives them a formation: AI where it is faster, experts where judgment matters, and one accountable team for all of it.
AI, wired into the work.
Most teams don’t need another AI demo. They need AI inside daily operations — reliable, measurable, and without breaking the work that already runs. That is what we build.
AI Implementation & Integration
We embed AI tools and LLM workflows into the processes you already run — help desks, catalogs, back office — without disrupting what works.
OutputSystems mapped before anything is deployed
AI-Powered Customer Support
Hybrid desks where AI drafts and trained people decide. Response times drop; the human touch stays exactly where customers expect it.
OutputAI drafts · a person approves
Workflow Automation
We map the repetitive work inside your operation and automate it end to end — intake to output, with people only where they add judgment.
OutputIntake → output, with exception review
AI Strategy Consulting
A roadmap that shows exactly where AI creates ROI in your business — and where it doesn’t. No pilots for the sake of pilots.
OutputROI mapped before the build
Never an unsupervised black box: a person signs off on everything customer-facing.
The back office behind US e-commerce brands.
Since 2017 we have run day-to-day operations for US-based Amazon and Shopify sellers — the unglamorous, essential work that keeps a store selling.
- AmazonListings, A+ content, orders
- ShopifyStore, catalog, apps
- Customer careInbox, tickets, marketplace messages
Amazon Listing Management
Listing creation, optimization, A+ content and catalog hygiene — handled continuously and audited weekly, so your catalog never drifts.
Audited weekly
Shopify Store Management
Product uploads, collections, theme upkeep and app management — your storefront, kept sharp every single day.
Kept current daily
Customer Support
Email, chat and marketplace messages answered around the clock, so your inbox stays at zero.
Inbox zero, every day
Technical Support
Storefront issues, integrations and troubleshooting — diagnosed and resolved before they cost you sales.
Resolved before it costs sales
Inventory Management
Stock tracking, forecasting, restock alerts and FBA coordination. No more surprise stockouts.
No surprise stockouts
Graphics & Creative
Product imagery, infographics, A+ visuals and ad creative — production-grade, on brand, on schedule.
On brand, on schedule
Inside your stack
We work in the tools you already use. No migrations, no new logins — least-privilege access that you control and can revoke.
Selected examples
- Commerce
- Amazon Seller Central
- Shopify Admin
- Support
- Zendesk
- Gorgias
- Freshdesk
- Marketing
- Klaviyo
- Workspace
- Slack
- Notion
- Airtable
- Asana
- Automation
- Zapier
- Make
- AI
- ChatGPT
- Claude
From first call to fully run operations.
We take over in measured steps: understand the operation, write the playbook, deploy a dedicated team, then improve it every week — with clear reporting the whole way.
Week 1
Discover
A deep dive into your operations, tools and pain points — what runs well, and what leaks time and money.
Priorities mapped
By week 2
Design
A tailored operations and AI playbook: what we take over, what we automate, and how we report.
Operating playbook ready
Weeks 3–4
Deploy
A dedicated team takes over the day-to-day — trained on your catalog, your tone and your tools.
Pilot live, team trained
Ongoing
Optimize
Weekly reporting, continuous process improvement, and capacity that scales as you grow.
Weekly review, improvements queued
An operations partner, not a vendor.
Always on
While you sleep, the work keeps moving.
Coverage runs every hour of every day, seven days a week — so the queue is already clear when your morning starts.
Whatever the hour where you are, your operations are covered.
- Running operations for US sellers since
- 2017
- Coverage, every day of the week
- 24/7
- End-to-end functions under one roof
- 6
- Built into every process we run
- AI-first
Dedicated teams, not gig freelancers
Your account is staffed by named, trained operators who know your catalog, your customers and your tone — week after week.
One accountable partner
Support, tech, creative and operations under a single roof: one point of contact, one standard of quality, one invoice.
Consulting DNA
We don’t just execute processes. We document them, question them and improve them — every week you work with us.
Yours from day one
Playbooks, macros, templates and documentation live in your systems and belong to you — from the first day.
Start small. Scale when it proves itself.
No retainers for the sake of retainers. Every engagement is scoped to functions and volume — and every one starts with a way to test us cheaply.
One process, taken over end to end in two weeks. See the quality before you commit to anything.
- Fixed scope, fixed timeline
- Full documentation included
- No long-term commitment
Typical scale point
A named team across customer support, Amazon and Shopify catalog operations, and creative — run against SLAs you set, reported daily.
- Dedicated, trained operators
- Daily reporting, weekly reviews
- Single point of contact
- Scales with your volume
Every operational function under one roof, with a consulting layer that keeps making it better.
- All six functions covered
- Custom SLAs and QA gates
- Quarterly strategy reviews
Flat monthly retainers scoped to functions and volume. No hourly billing, no surprise invoices.
Answered before you ask.
Still have a question? Write to us and a person — not a bot — will answer within one business day. info@nexlark.com
A discovery call this week, a playbook within two, and a pilot running by week three. Full pods take about a month to train and hand off cleanly.
No. We work inside your stack — Seller Central, Shopify, Zendesk, Gorgias, Slack, Notion, whatever you already run — with least-privilege access that you control and can revoke.
Where it measurably helps: drafting support replies for human review, producing listing copy at scale, flagging anomalies in inventory and ads. Never as an unsupervised black box — a person signs off on everything customer-facing.
Every function has a QA layer: dual review on customer-facing work, weekly audits against your SLAs, and reporting you can check any time. You see the same dashboards we do.
Flat monthly retainers scoped to functions and volume — no hourly billing, no surprise invoices. A Pilot Sprint is the fastest, cheapest way to find out what yours would be.
You do. Playbooks, macros, templates, documentation — everything we create for your account lives in your systems and belongs to you from day one.
Let’s put your operations in formation.
One call. We’ll map where AI and managed operations can move your business — and tell you honestly where they can’t.
- Response
- Within one business day
- Pilot
- Running by week three
- Pricing
- Flat monthly, no hourly billing